September 12, 2018
Dear KWI Customers,
We've recently updated the KWI Network Cloud 9 Network Document (V2.5). Please review the document(s) applicable to your environment.
Sincerely,
Your KWI Team
June 19, 2018
Dear KWI Customers,
We've recently updated the KWI Network Cloud 9 Network Document (V2.4). Please review the document(s) applicable to your environment.
Sincerely,
Your KWI Team
February 13, 2018
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS into separate documents KWI Cloud 9 (KWI_Network_Requirements_for_Cloud 9_Version_2.2.pdf) and KWI Fixed POS (KWI_Network_Requirements_for_POS_Fixed_Registers_Version_2.1.pdf). Please review the document(s) applicable to your environment.
Sincerely,
Your KWI Team
December 04, 2017
Dear KWI Customers,
If you upgrade your mPOS device to IPA Build 4.6.778, you'll receive the product enhancements and bug fixes documented in the mPOS 4.6 Release Notes (available on the "KWI Documentation" page). Among the enhancements are Apple Pay support for EMV chip-enabled payment devices, Quick Chip support which speeds up the EMV payment process, and the ability to view information (price, description, etc.) on the payment device as items are added to the mPOS shopping cart.
Sincerely,
Your KWI Team
October 04, 2017
Dear KWI Customers,
We recently enhanced the KWI Back Office website. There is a new "FORMS AND DOCUMENTATION" section that makes all KWI videos, forms, and documentation easier to find. Additionally, we've improved the "FAQs" section which includes the questions clients most often ask Application Support, along with answers to each question. We recommend that you check this section when encountering any technical issues, as it may contain the answer you are looking for. Going forward, we are planning on adding new Q&As as needed.
Sincerely,
Your KWI Team
August 14, 2017
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.8). Please review this document, paying special attention to the section: 'Updates in V1.75.8' (page 3).
Sincerely,
Your KWI Team
June 28, 2017
Dear KWI Customers,
This announcement DOES NOT affect clients using Verifone payment devices.
As of February 15 2018, KWI can no longer support credit and debit card payments for the following:
- Any Coalition 5 registers
- POS registers running on Windows 2000 or Windows XP operating systems with Ingenico PIN pads
- Cloud 9 POS devices with IPC sleds and payment servers running on Windows 2000 or Windows XP
This is because:
- As of this date, First Data will be updating their payment service to only allow TLS 1.2 connections. Systems running on Windows 2000 or Windows XP do not support TLS 1.2. As a result, those systems will not be able to process credit or debit card payments unless you upgrade your system.
- Windows 2000 and Windows XP are not Microsoft-supported operating systems.
We recommend upgrading to the Cloud 9 POS system. If you have any questions or want to discuss other upgrade options, please contact your KWI Relationship Manager.
Note that KWI will be updating POS registers on Windows POSReady and Windows 7 operating systems to comply with the new TLS 1.2 security standard.
Sincerely,
Your KWI Team
May 19, 2017
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.7). Please review this document, paying special attention to the section: 'Updates in V1.75.7' (page 3).
Sincerely,
Your KWI Team
April 14, 2017
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.6) paying special attention to POS Section 7, Verifone MX 915/925 Payment Device and Section 11, Internet gift card processing to Clutch.
Sincerely,
Your KWI Team
March 6, 2017
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.5) to include additions to the Airwatch IP ranges for U.S and U.K. (highlighted) and a revision to the United States port (highlighted).
Sincerely,
Your KWI Team
February 17, 2017
Dear KWI Customers,
On December 16th of 2016, we announced that the Back Office website would be updated to utilize TLS 1.2 standard. This update, once installed, applies to KWI clients using POS Coalition 5 or Store 6 registers running on Windows XP, Windows 2000, or Windows POSReady.
This update has been postponed. We will send a revised announcement when more information is available. Thank you.
Sincerely,
Your KWI Team
February 15, 2017
Dear KWI Customers,
The full mPOS 4.6 documentation set is now available on the "Standard KWI Forms and Manuals" page in the KWI Back Office.
- The mPOS 4.6: What's New? document describes the new functionality in mPOS 4.6, such as EMV chip card support.
- The mPOS 4.6 Quick Start Guide documents the most frequently used mPOS features. Its goal is to help guide a sales associate through a typical workday.
- The mPOS 4.6 Quick Reference Guide is a considerably stripped down version of the mPOS Quick Start Guide. It includes the basic information a sales associate needs to know and is easily printable.
- The mPOS 4.6 User Guide documents the complete mPOS feature set.
- The mPOS 4.6 Release Notes documents important bug fixes and enhancements for this release.
We hope that this technical content is helpful and we're looking forward to making ongoing improvements in servicing your documentation needs.
Sincerely,
Your KWI Team
February 7, 2017
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.4). Additional IP ranges for communication with KWI have been added and highlighted along with a test scenario located in the 'What's New' section.
Sincerely,
Your KWI Team
January 12, 2017
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.3). Please review this document, paying special attention to POS page 7 and mPOS page 13, section 6). Additional IP ranges for communication with KWI have been added.
Sincerely,
Your KWI Team
December 16, 2016
Dear KWI Customers,
We're updating our KWI Back Office website to use the more secure Transport Layer Security (TLS) 1.2 security standard. (The KWI Back Office website lets you run reports, replenish stock, and perform many other functions.)
If you're using POS Coalition 5 or Store 6 registers running on Windows XP, Windows 2000, or Windows POSReady, you'll be prevented from accessing this website from the register.
We'll be upgrading from TLS 1.0 to TLS 1.2 in early January 2017. Upgrading to TLS 1.2 is a Payment Card Industry (PCI) requirement. If your register is on Windows XP, Windows 2000, or Windows POSReady, and accessing the Back Office website from the register is important to your organization, contact KWI to discuss options for upgrading your operating system to Windows 7, which supports TLS 1.2. Alternatively, Windows XP or Windows POSReady users can access the Back Office website from the register using Mozilla Firefox To download and install both Firefox and the required Java update, follow the instructions located here: Firefox and Java Update
Sincerely,
Your KWI Team
November 3, 2016
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.2). Please review this document, paying special attention to added mPOS page #12 Section 6 'Communication between the mPOS devices and KWI use the following URLs and port number'
Sincerely,
Your KWI Team
August 19, 2016
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.1). Please review this document, paying special attention to added POS Section #7, page #7 – 'Verifone MX 915/925 Payment Device' and MPos page 13, section 7 'Communication with the mPOS device and Aurus'
Sincerely,
Your KWI Team
August 17, 2016
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper (V1.75.0). Please review this document, paying special attention to added POS Section #7, page #7 – 'Verifone MX 915/925 Payment Device'
Sincerely,
Your KWI Team
July 25, 2016
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper. Please review this document, paying special attention to MPos Item 1 - 'The mPOS system requires access to the following Airwatch links for production and support.' Please pay special attention to the IP listing as AirWatch has added additional IP's to the list.
Sincerely,
Your KWI Team
June 29, 2016
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper. Please review this document, paying special attention to Item 3B - Communication with Crashlytics 'mPOS, Outbound and Inbound Communication'.
Sincerely,
Your KWI Team
June 16, 2016
Dear KWI Customers,
We've recently updated the KWI Network Requirements for Internet & POS whitepaper. Please review this document, paying special attention to Item 3B - Communication with Crashlytics 'mPOS, Outbound and Inbound Communication'.
Sincerely,
Your KWI Team
June 15, 2016
Dear KWI Customers,
We will be transitioning to SHA-2 on June 21st. For more information, see the May 10, 2016 announcement.
Sincerely,
Your KWI Team
May 20, 2016
Dear KWI Customers,
We've created new mPOS 4.4 documentation which is available on the Standard KWI Forms and Manuals page.
- The mPOS 4.4 Quick Start Guide documents the most frequently used mPOS features. Its goal is to help guide a sales associate through a typical workday.
- The mPOS 4.4 Quick Reference Guide is a considerably stripped down version of the mPOS Quick Start Guide. It includes the basic information a sales associate needs to know and is easily printable.
- The mPOS 4.4 User Guide was recently updated and includes all the latest functionality. This document includes the complete mPOS feature set.
We hope that this new and improved technical content is helpful and we're looking forward to making ongoing improvements in servicing your documentation needs.
Sincerely,
Your KWI Team
May 17, 2016
Dear KWI Customers,
Mobile Flash 2.4 is available for downloading and is required to be able to run the Flash Sales Report. If you try to run Mobile Flash 2.0 you'll receive an error message. Click the link in the Product Downloads section in order to access Mobile Flash 2.4.
Sincerely,
Your KWI Team
May 10, 2016
Dear KWI Customers,
We are updating our KWI Back Office website to use the SHA-2 security standard. (The KWI Back Office website lets you run reports, replenish stock, and perform many other functions.)
Windows 2000
If you're using Store 5 Coalition registers running on Windows 2000, you will be prevented from accessing this website.
Windows XP/Windows POSReady
If you're using Store 5/Store 6 Coalition registers running on Windows XP or Windows POSReady, you may be prevented from accessing this website. If successful, you may still receive a warning message in your browser. Clicking Yes on this dialog box will allow you to safely navigate to the KWI Back Office website.
We will be transitioning from SHA-1 to SHA-2 encryption certificates in late May or early June. If you are blocked from accessing the KWI Back Office website or if you want to eliminate the warning dialog box, contact KWI to discuss upgrading options.
Backstory on transition from SHA-1 to SHA-2
Due to known security vulnerabilities with the Secure Hash Algorithm-1 (SHA-1) encryption certificate, certificate authorities (such as GoDaddy and VeriSign) no longer issue SHA-1 certificates for websites. SHA-1 certificates are being replaced by the more secure and up-to-date SHA-2 certificates. KWI must therefore move from SHA-1 to SHA-2 certificates. (You can read more about the deprecation of SHA-1 here: Microsoft Security Advisory 2880823: Deprecation of SHA-1 Hashing Algorithm for Microsoft Root Certificate Program.)
Sincerely,
Your KWI Team
May 10, 2016
Dear KWI Customers,
We have recently updated the proper firewall rules documented in the KWI Network Requirements for Internet & POS whitepaper. Please review this document, paying special attention to the recommendations made in the following sections:
- Section 4 - Specifies the ports that need to be opened for Symantec anti-virus protection.
- Section 15 - Specifies the ports that need to be opened for Microsoft updates.
Sincerely,
Your KWI Team
May 3, 2016
Dear KWI Customers,
Recently KWI discovered an instance where some users would experience slow response times when attempting to log in to the KWI Back Office. Although only a small group of users were impacted, the KWI team is continuously striving to provide the optimal experience for our clients.
As of May 3rd, 2016 we are deploying a patch that amends the validation algorithm used to log in to the KWI Back Office. At this time, in order to take advantage of the deployed patch and enable the enhanced login experience, you need to update your password via the following steps:
- Log in to the KWI Back Office
- Google search for "Change Password" (or access via the menu path Security > Set-up > Change Password)
- Enter your current password
- Enter and then re-enter your new password (make sure to adhere to password security requirements)
- Click "Update"
It is important that our KWI user community has a safe, secure and efficient experience while on the KWI enterprise platform. The KWI Team will continue to provide enhancements to support you throughout your journey.
Sincerely,
Your KWI Team
Security Announcement - 8.22.2014
Security Announcement - 4.15.2014